Customer Support
Experiencing an issue? Submit a complaint and our team will resolve it promptly.
Before You Submit
Try these quick troubleshooting steps first — they resolve most common issues.
No Internet?
Power-cycle your router by unplugging it for 30 seconds, then plugging it back in. Wait 2 minutes for it to reconnect.
Slow Speed?
Run a speed test using a wired connection. Wi-Fi speeds can be lower depending on distance and interference.
Intermittent Connection?
Check all cable connections. If the issue persists after a router restart, submit a complaint below.